Are You Listening To Your Customers?

Customers Just Want to be Heard If you have ever had to jump through hoops just to talk to a live customer service agent, or have solicited input from the public on just about any project, you probably understand one fundamental truth of working with the public: people just want to be heard. If you…

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Does Customer Service Need To Change Now That We Have Social Media?

Customer Service in a Social Media Dominated World. Do we need to update customer service? Is it still relevant? I feel YES – but with some updates needed to reflect the world we live in these days. There are some things we can’t ignore that greatly impact what we view as good customer service these…

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